Montgomery Court
Montgomery Court, Choir Close, Rochester, ME3 8FP
South East · Medway · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-03-22 | Requires improvement | new | Unrated→Requires improvement | Montgomery Court received a 'Requires Improvement' rating because quality assurance and monitoring systems were not effective at identifying shortfalls in the service, particularly relating to medicines management, risk guidance in care plans, and legal authority documentation. Whilst staff demonstrated caring and responsive practice with people, and safeguarding systems were sound, leadership failed to analyse feedback and complaints to spot trends or drive improvements. |