Constance Health & Social Care
Newhall Office, The Moat House, 24 Lichfield Road, Sutton Coldfield, B74 2NJ
West Midlands · Birmingham · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-09-16 | Inadequate | new | Unrated→Inadequate | Constance Health & Social Care received an Inadequate rating because it failed to keep people safe through inadequate risk assessments and unsafe medicine management, recruited staff without proper checks, and lacked effective governance systems to monitor compliance with regulations. Critical failures in recruitment, risk management, and quality assurance meant people were at risk of avoidable harm, and the provider had no robust systems to identify or address these serious shortfalls. |