Pheonix Healthcare
649 London Road, High Wycombe, HP11 1EZ
South East · Buckinghamshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-04-14 | Requires improvement | new | Unrated→Requires improvement | Phoenix Healthcare was rated 'Requires Improvement' because whilst staff were caring and kind, the service had significant gaps in safe recruitment, risk assessment detail, staff training documentation, and governance. There was no registered manager, inconsistent application of policies including the Mental Capacity Act, and failures to properly track and act on audit findings and feedback to drive continuous improvement. |