Caremaid Services Kingston
Trident Court, 1 Oakcroft Road, Chessington, KT9 1BD
London · Kingston upon Thames · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Good
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-01-14 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating because care records lacked essential risk assessment information (such as fall risks and fire safety guidance), leaving staff without proper guidance to keep people safe. Although staff were aware of safeguarding procedures and people generally felt safe, the governance systems failed to identify these safety gaps during the provider's own quality monitoring. The other four key areas (Effective, Caring, Responsive, and Well-led) were rated Good. |