Spencer House
Spencer Road, Birchington, CT7 9EZ
South East · Kent · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-08-18 | Requires improvement | new | Unrated→Requires improvement | Spencer House received a 'Requires Improvement' rating because systems to monitor quality and safety were not operated effectively, with audits failing to identify gaps in risk assessments and care plans for respite residents. However, the service demonstrated good caring practices and responsive support, with positive feedback from residents and relatives about staff kindness and compassion. |