Seven Day Care Essex Ltd
62 London Road, Southend-on-sea, SS1 1PG
East · Southend-on-Sea · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-12-07 | Requires improvement | new | Unrated→Requires improvement | Seven Day Care Essex Ltd received a 'Requires Improvement' rating across all five key questions because the service failed to ensure people received care visits on time, did not have robust quality monitoring systems, and did not consistently respond to complaints and feedback from people and their relatives. The provider was in breach of regulations relating to safe care and treatment and good governance, with particular concerns about late and missed visits (only 54% of calls delivered on time) and ineffective oversight of service quality. |