Personal Assistant Services East
Personal Assistant Services East, Great Yarmouth Community Hub, Suffolk Road, Great Yarmouth, NR31 0LJ
East · Norfolk · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-06-28 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating because whilst staff were caring and people's outcomes were good, there were significant governance and safety concerns. Poor record management, including errors in medication administration records and incomplete mental capacity assessments, combined with ineffective systems to monitor quality meant the service was in breach of Regulation 17. Staffing shortages at management level had created gaps in oversight. |
| 2016-08-11 | Unrated | Unrated→Unrated | — |