Figtree Care Services Ltd
Suite 15, The Base, Dartford Business Park, Victoria Road, Dartford, DA1 5FS
South East · Kent · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2020-01-18 | Requires improvement | new | Unrated→Requires improvement | Figtree Care Services Ltd received a 'Requires Improvement' rating because although the provider made some progress in staff training and care planning, significant concerns remained across multiple areas. Key issues included unsafe medicine administration record-keeping, incomplete recruitment processes that failed to ensure staff suitability, poor incident learning systems, and inadequate complaint management procedures. These systemic governance and safety issues prevented the service from being rated higher despite positive feedback about staff caring attitudes. |
| 2018-12-18 | Unrated | Unrated→Unrated | — | |
| 2017-10-28 | Unrated | Unrated→Unrated | — | |
| 2016-08-12 | Unrated | Unrated→Unrated | — |