Salus Care Group - Braunstone
The Lodge, Braunstone Park, 500 Hinckley Road, Leicester, LE3 1HX
East Midlands · Leicester · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-11-10 | Inadequate | new | Unrated→Inadequate | Salus Care Group - Braunstone received an Inadequate rating because the service was fundamentally unsafe, with the provider cancelling care for 72 people at extremely short notice, failing to maintain adequate staffing levels, and demonstrating a lack of transparency and accountability. The leadership was unwilling to engage with regulators, did not follow their own policies regarding complaints, and failed to implement systems to ensure people received safe, person-centred care. |