Benhall Care
1st Floor Animation Block, Cheltenham Film Studios, Hatherley Lane, Cheltenham, GL51 6PN
South West · Gloucestershire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-08-05 | Requires improvement | new | Unrated→Requires improvement | Benhall Care received a 'Requires Improvement' rating because of significant gaps in safe recruitment practices and governance systems, despite providing caring and effective day-to-day care. The registered manager failed to maintain proper records of background checks and employment verification for staff, breaching regulations on fit and proper persons employed. Additionally, quality assurance systems were weak, with inconsistencies between electronic and paper care records that could lead to unsafe care delivery. |