Multicare Services - Maylands Building
The Maylands Building, Maylands Avenue, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7TG
East · Hertfordshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-06-22 | Requires improvement | new | Unrated→Requires improvement | Multicare Services - Maylands Building received a 'Requires Improvement' rating because of significant gaps in safeguarding procedures and governance systems. Whilst staff were caring and the service was responsive to people's needs, the provider failed to identify and properly investigate safeguarding concerns, lacked robust quality monitoring processes, and did not ensure staff had complete information about risks to the people they supported. |