Phoenix House
122 Bromyard Road, Worcester, WR2 5DJ
West Midlands · Worcestershire · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-10-10 | Requires improvement | new | Unrated→Requires improvement | Phoenix House received a 'Requires Improvement' rating because the registered manager lacked sufficient oversight of the service to ensure safe and effective care delivery. While staff demonstrated caring attitudes and people's responsiveness needs were met well, there were critical gaps in safety management—particularly around inconsistent handling of choking risks and unsafe medicine administration protocols—alongside inadequate quality assurance systems to identify and prevent such issues. |