Cradley Care Services Ltd
Commercial House, 32 High Street, Brockmoor, Brierley Hill, DY5 3JA
West Midlands · Dudley · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-03-15 | Requires improvement | new | Unrated→Requires improvement | Cradley Care Services received a 'Requires Improvement' rating because whilst staff were caring and competent, and most care delivery was effective, there were significant governance failures. Robust auditing systems did not identify that electronic call monitoring records were incorrect and call times were inaccurately recorded, and staff misunderstandings about medication policies meant people's needs were not always safely met. Leadership acknowledged these issues and took immediate corrective action during the inspection. |