Miss Leanne Porter
16 Ponesfield Road, Lichfield, WS13 7NL
West Midlands · Staffordshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-01-12 | Requires improvement | new | Unrated→Requires improvement | The service received 'Requires Improvement' overall because quality assurance systems were not fully effective at identifying gaps in record-keeping and risk management, despite staff generally knowing how to care for people safely. Whilst care delivery was good and people felt well cared for, the registered manager's audit processes failed to catch missing risk assessments, incomplete medication records, and inconsistent monitoring documentation, which constituted a breach of governance regulations. |