Lords Care Solutions Stoke On Trent
274 Trentham Road, Stoke-on-trent, ST3 4AY
West Midlands · Stoke-on-Trent · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-12-10 | Requires improvement | new | Unrated→Requires improvement | Lords Care Solutions Stoke On Trent received a 'Requires Improvement' rating across all five key questions due to significant governance failures, staffing shortages leading to missed calls, inconsistent care delivery, and breaches in dignity and respect. Although the provider acknowledged these shortcomings and has begun implementing improvements including appointing a new manager and additional staff, the quality assurance systems were ineffective at identifying and preventing the deterioration in service quality. |