Apex Prime Care - Potter's Court
538 Wimpson Lane, Southampton, SO16 4JA
South East · Southampton · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-03-04 | Requires improvement | new | Unrated→Requires improvement | Apex Prime Care - Potter's Court received a 'Requires Improvement' rating because whilst staff were caring and responsive to people's needs, there were significant concerns around safety, effectiveness, and leadership. Key issues included inconsistent recruitment practices not meeting regulations, lack of robust systems for assessing staff competency with medicines, variable call timing and duration, staffing concerns particularly at night, and a culture that had previously been negative though improvements were underway under new management. |