Case Healthcare
3 North Street, Oadby, Leicester, LE2 5AH
East Midlands · Leicestershire · domiciliary
Requires improvement
Key question ratings
- Safe
- Good
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-09-15 | Requires improvement | new | Unrated→Requires improvement | Case Healthcare received a 'Requires Improvement' rating primarily due to deficiencies in the quality and detail of records, particularly care assessments and care plans, which lacked thorough documentation of people's personal needs and wishes. While the service demonstrated good safety practices, caring values, and responsiveness, weak oversight and governance systems meant the quality of care could not be comprehensively monitored. The registered manager recognised these issues and had proactively recruited additional management resources to address them. |