Mercylink Care Cambridgeshire
5 Signet Court, Swann Road, Cambridge, CB5 8LA
East · Cambridgeshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-11-10 | Requires improvement | new | Unrated→Requires improvement | Mercylink Care Cambridgeshire received a 'Requires Improvement' rating because quality monitoring systems were not robust enough to identify areas needing improvement, some risk assessments lacked sufficient detail to guide staff safely, and medication protocols and care records were not always accurate or complete. Whilst staff were kind and caring, and most people felt safe, the management oversight and governance arrangements did not consistently ensure safe and effective care delivery. |