Master Quality Health Care Services
Suite 1.3 First Floor, Century House, Hardshaw Street, St. Helens, WA10 1QU
North West · St. Helens · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-06-20 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating due to issues with medicines management systems and ineffective monitoring systems that failed to identify necessary improvements. Whilst people felt safe, were treated with dignity and respect, and received good quality care, the service's leadership and governance arrangements needed strengthening, particularly around electronic record systems and quality assurance processes. |