Sagecare (Biggleswade)
Millars Three, Southmill Road, Bishop's Stortford, CM23 3DH
East · Hertfordshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2020-04-02 | Requires improvement | new | Unrated→Requires improvement | The location received a 'Requires Improvement' overall rating because although recent improvements have been made, there remain significant concerns about safety and leadership. The service experienced a serious deterioration in quality during summer and autumn 2019 following a branch merger, with poor management of care calls, weak complaint handling, and inadequate management oversight. Whilst the newly returned manager has begun to stabilise the service, there are still gaps in staff understanding of incident reporting systems and some risks to people's safety. |
| 2017-07-21 | Unrated | Unrated→Unrated | — | |
| 2017-03-02 | Unrated | Unrated→Unrated | — | |
| 2016-07-29 | Unrated | Unrated→Unrated | — | |
| 2013-11-22 | Unrated | Unrated→Unrated | — | |
| 2013-02-16 | Unrated | Unrated→Unrated | — | |
| 2011-10-21 | Unrated | Unrated→Unrated | — |