Impact Project Solutions Ltd
137a, Broadway, Bexleyheath, DA6 7EZ
London · Bexley · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-08-03 | Requires improvement | new | Unrated→Requires improvement | Impact Project Solutions Ltd received an overall rating of 'Requires Improvement' due to significant failings in staff deployment and call monitoring systems that placed people at risk of harm, despite positive feedback from people using the service and relatives about the quality of care provided. The electronic call monitoring system failed to identify critical issues including late arrivals, short calls, and staff appearing to be in two locations simultaneously, which meant it could not be assured that people received their planned care. However, the service demonstrated good practice in caring, effective care delivery, responsiveness, and had supportive leadership, though governance systems require strengthening. |