Domiciliary Care Croydon
27 Stafford Road, Croydon, CR0 4NG
London · Croydon · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-02-03 | Requires improvement | new | Unrated→Requires improvement | Domiciliary Care Croydon received a 'Requires Improvement' rating because the service failed to ensure people's safety, provide consistently caring support, or maintain adequate governance. Staff were frequently late or absent, risking harm particularly for those with time-sensitive medication needs, whilst inadequate care planning, insufficient staff training, and weak safeguarding awareness meant people did not receive personalised, person-centred care. Leadership monitoring systems were ineffective at identifying and addressing these systemic failures. |