Highlands Care Home
56 St Leonards Road, Exeter, EX2 4LS
South West · Devon · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-04-27 | Requires improvement | new | Unrated→Requires improvement | Highlands Care Home received a 'Requires Improvement' rating because it failed to maintain sufficient staffing levels to meet residents' needs, did not keep the premises clean, and lacked effective governance systems to monitor quality and safety. Whilst staff were caring and medicines were managed safely, critical failings in staffing, nutrition support, environmental hygiene, and health and safety checks meant the home could not consistently deliver safe, effective care. |
| 2016-09-16 | Unrated | Unrated→Unrated | — | |
| 2015-08-18 | Unrated | Unrated→Unrated | — | |
| 2013-11-07 | Unrated | Unrated→Unrated | — | |
| 2013-03-28 | Unrated | Unrated→Unrated | — | |
| 2011-02-01 | Unrated | Unrated→Unrated | — |