Cera London
173 Green Lanes, London, N13 4UR
London · Enfield · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-08-25 | Requires improvement | new | Unrated→Requires improvement | Cera London received an overall rating of 'Requires Improvement' due to significant governance and safety failures following a major service merger. While staff were caring and responsive to people's needs, serious concerns were identified in risk assessment accuracy, medicines management, complaint handling, and management oversight. The newly appointed manager had only been in post two weeks and was also managing another branch, leaving insufficient capacity to embed necessary improvements. |