Imber House

412 London Road South, Lowestoft, NR33 0BH

East · Suffolk · residential

Requires improvement

Key question ratings

Safe
Good
Caring
Good
Well-led
Requires improvement
Effective
Requires improvement
Responsive
Good

Inspection history

PublishedOverallChangeTransitionAI summary
2016-03-23Requires improvementnewUnratedRequires improvementImber House received a 'Requires Improvement' rating because whilst the service was safe and caring with good responsive support, it had significant shortcomings in leadership and governance. The provider lacked a robust quality assurance system to identify and address shortfalls, had not complied with changes to Deprivation of Liberty Safeguards legislation, and did not have formal systems for monitoring incidents, obtaining service user feedback, or staff supervision and appraisal.
2013-06-28UnratedUnratedUnrated
2012-07-23UnratedUnratedUnrated