Care Management Services (CMS)
8 Larchlea, Darras Hall, Ponteland, Newcastle Upon Tyne, NE20 9LG
North East · Northumberland · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2016-10-14 | Requires improvement | new | Unrated→Requires improvement | Care Management Services received a 'Requires Improvement' rating across all five key questions due to significant concerns about staffing practices, safeguarding reporting, governance, and privacy/dignity arrangements. While staff were trained and caring relationships were observed, serious issues including staff working excessive hours without relief, failure to report a safeguarding incident to local authorities, lack of documented supervision/appraisals, and inappropriate shared bedroom arrangements undermined the quality and safety of the service. |
| 2014-03-08 | Unrated | Unrated→Unrated | — | |
| 2012-11-16 | Unrated | Unrated→Unrated | — | |
| 2012-10-31 | Unrated | Unrated→Unrated | — | |
| 2011-06-09 | Unrated | Unrated→Unrated | — |