Hillcrest House
Barbican Road, Looe, PL13 1NN
South West · Cornwall · nursing
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-10-15 | Requires improvement | new | Unrated→Requires improvement | Hillcrest House received a 'Requires Improvement' rating because the new provider failed to maintain previous standards of care, particularly in medication management, staffing consistency, food quality, and governance. Whilst staff remained caring and some positive care was observed, significant concerns about unsafe medicine administration, inadequate oversight of leadership responsibilities, unresponsive management to repeated concerns, and gaps in risk assessment meant the service did not consistently keep people safe or provide effective care. |