Harbour Home Care
Harbour House, Penberthy Road, Portreath, Redruth, TR16 4LW
South West · Cornwall · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-11-09 | Requires improvement | new | Unrated→Requires improvement | Harbour Home Care received a 'Requires Improvement' rating because of significant gaps in governance, record-keeping, and risk management systems. Whilst staff provided caring, person-centred support and people felt safe, the service lacked robust monitoring processes, proper documentation of care decisions, and consistent management oversight to ensure quality and safety standards were maintained. |