CRG Homecare - Bolton
Hamill House 112-116, 112-116 Chorley New Road, Bolton, BL1 4DH
North West · Bolton · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Good
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-03-29 | Requires improvement | new | Unrated→Requires improvement | CRG Homecare - Bolton received a 'Requires Improvement' rating because staffing shortages led to inconsistent call scheduling and timing, and some staff lacked awareness of safeguarding reporting procedures and Mental Capacity Act principles. Whilst the service demonstrated good caring practices, person-centred care planning, and responsive complaint handling, these improvements in safety and effectiveness were necessary to meet regulatory standards. |