Milestones Outreach Support Team - MOST
2 Maidstone Road, Paddock Wood, Tonbridge, TN12 6BT
South East · Kent · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2016-12-16 | Requires improvement | new | Unrated→Requires improvement | Milestones Outreach Support Team received a 'Requires Improvement' rating because whilst staff were caring and demonstrated good knowledge, there were significant gaps in governance and safety management. Critical issues included inconsistent risk management, failure to properly apply Mental Capacity Act principles, incomplete incident follow-up, lack of detailed personalised care plans, and ineffective quality monitoring systems that failed to embed improvements. |