BeHappy@Home Southampton
Fairways House, Mount Pleasant Road, Southampton, SO14 0QB
South East · Southampton · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-09-21 | Requires improvement | new | Unrated→Requires improvement | BeHappy@Home Southampton received a 'Requires improvement' rating because of significant concerns with medication management, staff training and competency, and governance oversight. While the service demonstrated caring values and good responsiveness to people's needs, failures in recording medication administration, ensuring staff completed mandatory training, and monitoring quality and safety meant people were at increased risk of harm. |