Tolverth House
Long Rock, Penzance, TR20 8JQ
South West · Cornwall · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Good
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2018-06-13 | Inadequate | new | Unrated→Inadequate | Tolverth House received an Inadequate rating due to persistent and repeated regulatory breaches since 2015 that have not been effectively addressed despite previous warnings and action plans. Critical safety concerns include inadequate heating and faulty call bell systems, gaps in medicines administration records, lack of care plans for managing distressed behaviour, and insufficient food budgets. The provider's lack of investment in the service (due to an intended but ultimately unsuccessful sale), absence of a registered manager since January 2014, and completely ineffective quality assurance systems mean inspectors have no confidence in the provider's ability to improve. |
| 2017-06-29 | Unrated | Unrated→Unrated | — | |
| 2017-02-23 | Unrated | Unrated→Unrated | — | |
| 2016-10-13 | Unrated | Unrated→Unrated | — | |
| 2016-06-01 | Unrated | Unrated→Unrated | — | |
| 2015-12-04 | Unrated | Unrated→Unrated | — | |
| 2014-06-11 | Unrated | Unrated→Unrated | — | |
| 2014-01-09 | Unrated | Unrated→Unrated | — | |
| 2013-10-11 | Unrated | Unrated→Unrated | — | |
| 2013-07-19 | Unrated | Unrated→Unrated | — | |
| 2011-10-07 | Unrated | Unrated→Unrated | — |