Mount Hill Care
92 Bentley Drive, Harlow, CM17 9QT
East · Essex · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-02-24 | Requires improvement | new | Unrated→Requires improvement | Mount Hill Care received a 'Requires Improvement' rating because the registered manager lacked robust governance systems to monitor quality and safety, including no oversight of staff competencies, no audits, and failure to identify that medicines were not being recorded on administration records. Whilst the actual care delivered to the person was good and staff morale was positive, these significant gaps in management oversight created an increased risk of harm and breached regulations. |