Graceful Hands Care
Avenue Business Centre, 17 New Road Avenue, Chatham, ME4 6BA
South East · Medway · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-03-18 | Requires improvement | new | Unrated→Requires improvement | Graceful Hands Care received a 'Requires Improvement' rating because of significant failures in risk management, staff recruitment, and governance systems. Whilst staff were caring and people felt safe, the service lacked proper risk assessments, robust recruitment checks, and systematic oversight to identify and learn from incidents. |