Westlake Carers Ltd
1 Meadlake Place, Thorpe Lea Road, Egham, TW20 8HE
South East · Surrey · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-01-13 | Requires improvement | new | Unrated→Requires improvement | Westlake Carers Ltd received a 'Requires Improvement' rating because of significant gaps in governance and safety monitoring. Although staff were caring and responsive to people's needs, the registered manager failed to implement robust systems for medicines management, risk assessment documentation, and overall record-keeping oversight. The service lacks the administrative structure needed to monitor quality and identify issues as the agency grows. |