Brightlands
77 Main Road, Hoo, Rochester, ME3 9AA
South East · Medway · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2015-12-30 | Unrated | Unrated→Unrated | — | |
| 2015-06-08 | Requires improvement | new | Unrated→Requires improvement | Brightlands received a 'Requires Improvement' rating because whilst staff were caring and the service was responsive to people's needs, there were significant concerns about safety, effectiveness, and leadership. Key issues included insufficient staffing levels to meet people's needs safely, medicines being administered covertly without proper protocols, and staff failing to follow professional guidance on supporting people with eating and drinking. |
| 2014-08-30 | Unrated | Unrated→Unrated | — | |
| 2013-12-14 | Unrated | Unrated→Unrated | — | |
| 2013-03-29 | Unrated | Unrated→Unrated | — | |
| 2011-11-08 | Unrated | Unrated→Unrated | — | |
| 2011-06-13 | Unrated | Unrated→Unrated | — |