Charlotte's Compassionate Care Services Ltd
33 Hanworth Road, Sunbury-on-thames, TW16 5AD
South East · Surrey · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-12-14 | Requires improvement | new | Unrated→Requires improvement | Charlotte's Compassionate Care Services Ltd received a 'Requires Improvement' rating because of significant gaps in safe recruitment practices, risk assessment and management (particularly around medicines), and quality monitoring systems. Whilst people consistently reported receiving caring, responsive support from kind staff, the provider failed to follow proper procedures for checking staff suitability, assessing individual risks, and auditing care quality, resulting in breaches of three key regulations. |