Comfort Call Hartlepool
Laurel Gardens, Marlowe Road, Hartlepool, TS25 4NZ
North East · Hartlepool · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2017-01-11 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating because medicines management systems were ineffective at identifying and investigating administration errors, with gaps in records remaining undetected despite monthly audits. Whilst the provider had made some improvements since the previous inspection, the audit process continued to fail in its core function of ensuring medicines safety and accuracy. |
| 2015-09-22 | Unrated | Unrated→Unrated | — |