Martlet Manor
Butlers Green Road, Haywards Heath, RH16 4DA
South East · West Sussex · nursing
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-04-13 | Requires improvement | new | Unrated→Requires improvement | Martlet Manor received a 'Requires Improvement' rating because critical safety and management failures were identified at inspection. Medicines and hazardous substances were not stored securely, risks to people were not consistently managed, people's dignity and privacy were not always protected, and quality assurance systems failed to identify these concerns. Whilst the registered manager took immediate action when issues were raised and the service demonstrated good care planning and effective health coordination, the inconsistent application of safeguards and governance meant some people were placed at unnecessary risk of harm. |