Cromwell House
Cecil Road, Norwich, NR1 2QJ
East · Norfolk · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2024-01-18 | Requires improvement | new | Unrated→Requires improvement | Cromwell House received a 'Requires Improvement' rating because systems for managing medicines, assessing risks, and monitoring quality have failed to ensure people's safety. Whilst staff were caring and people felt respected, serious gaps in medication administration, risk assessment documentation, and governance meant people were at risk of harm. The service has been issued warning notices for breaches in safe care and good governance. |
| 2018-07-10 | Unrated | Unrated→Unrated | — | |
| 2015-11-09 | Unrated | Unrated→Unrated | — | |
| 2014-05-01 | Unrated | Unrated→Unrated | — | |
| 2013-11-26 | Unrated | Unrated→Unrated | — | |
| 2012-06-28 | Unrated | Unrated→Unrated | — |