The Haven Care Home
17 Church Road, Tovil, Maidstone, ME15 6QX
South East · Kent · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-03-16 | Inadequate | new | Unrated→Inadequate | The Haven Care Home received an Inadequate rating because it failed to protect people from abuse and harm due to inadequate safeguarding systems, poor infection control practices during a COVID-19 outbreak, and ineffective leadership that did not identify or address serious safety concerns. The registered manager lacked oversight of incidents and risks, and staff were afraid to report concerns, leaving vulnerable people at significant risk. |
| 2019-04-12 | Unrated | Unrated→Unrated | — | |
| 2018-07-20 | Unrated | Unrated→Unrated | — | |
| 2017-06-29 | Unrated | Unrated→Unrated | — | |
| 2016-05-19 | Unrated | Unrated→Unrated | — | |
| 2013-09-06 | Unrated | Unrated→Unrated | — | |
| 2013-05-17 | Unrated | Unrated→Unrated | — | |
| 2012-11-06 | Unrated | Unrated→Unrated | — | |
| 2012-07-23 | Unrated | Unrated→Unrated | — | |
| 2011-11-04 | Unrated | Unrated→Unrated | — |