Lizbis Care Home

5 Hillside Avenue, Strood, Rochester, ME2 3DB

South East · Medway · residential

Requires improvement

Key question ratings

Safe
Requires improvement
Caring
Requires improvement
Well-led
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement

Inspection history

PublishedOverallChangeTransitionAI summary
2022-10-05Requires improvementnewUnratedRequires improvementLizbis Care Home was rated 'Requires Improvement' because governance systems were inadequate to ensure safe, high-quality care. Key concerns included poor incident recording and learning, failure to maintain current Deprivation of Liberty Safeguards authorisations, inappropriate staff communication with people, and insufficient activity engagement. Whilst staff were knowledgeable and the provider showed commitment to improvement, systemic weaknesses in management and oversight meant people's safety and dignity were not consistently protected.