Focus Care Link
248 Kentish Town Road, London, NW5 2AB
London · Camden · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-10-13 | Requires improvement | new | Unrated→Requires improvement | Focus Care Link received a 'Requires Improvement' rating because risks in care were not adequately managed due to problems with their digital care planning system, and quality assurance processes failed to identify issues with late and missed calls. Whilst staff recruitment, training, and safeguarding were satisfactory, and people generally felt cared for, the service's governance systems were not effective enough to ensure safe, consistent care delivery. |
| 2018-05-02 | Unrated | Unrated→Unrated | — | |
| 2016-08-18 | Unrated | Unrated→Unrated | — | |
| 2014-09-05 | Unrated | Unrated→Unrated | — | |
| 2014-03-11 | Unrated | Unrated→Unrated | — | |
| 2013-08-30 | Unrated | Unrated→Unrated | — | |
| 2013-04-20 | Unrated | Unrated→Unrated | — | |
| 2012-12-11 | Unrated | Unrated→Unrated | — |