Carewatch (WYRE FOREST)
12 Lisle Avenue, Kidderminster, DY11 7DE
West Midlands · Worcestershire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2015-09-28 | Requires improvement | new | Unrated→Requires improvement | Carewatch (Wyre Forest) received a 'Requires improvement' rating across all five key questions due to significant staffing shortages that resulted in late calls (sometimes up to two hours), inconsistent staff allocation affecting people's relationships with carers, and ineffective quality monitoring systems that failed to identify patterns in complaints and service dissatisfaction. The provider lacked adequate governance structures to verify care quality and did not ensure staff had appropriate training and supervision. |
| 2014-06-11 | Unrated | Unrated→Unrated | — |