Direct Health (Stockton on Tees)
80-82 Norton Road, Stockton-On-Tees, TS18 2DE
North East · Stockton-on-Tees · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2018-05-02 | Requires improvement | new | Unrated→Requires improvement | Direct Health received a 'Requires Improvement' rating because whilst staff were caring and effective, the service had significant failings in medicines management and risk assessment. Medication records were inaccurate and incomplete, the service lacked robust systems to monitor current medicines, and risk assessments did not always exist or contain sufficient detail to guide staff safely. Additionally, quality audits failed to identify these concerns. |
| 2017-03-22 | Unrated | Unrated→Unrated | — | |
| 2016-11-19 | Unrated | Unrated→Unrated | — | |
| 2016-08-09 | Unrated | Unrated→Unrated | — | |
| 2015-12-17 | Unrated | Unrated→Unrated | — | |
| 2015-12-09 | Unrated | Unrated→Unrated | — | |
| 2015-01-06 | Unrated | Unrated→Unrated | — | |
| 2014-04-12 | Unrated | Unrated→Unrated | — | |
| 2013-11-20 | Unrated | Unrated→Unrated | — | |
| 2013-02-02 | Unrated | Unrated→Unrated | — | |
| 2012-04-19 | Unrated | Unrated→Unrated | — |