Westbrook House
21 Cabbell Road, Cromer, NR27 9HY
East · Norfolk · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Inadequate
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-08-21 | Inadequate | new | Unrated→Inadequate | Westbrook House received an Inadequate rating across all five key questions due to widespread and systemic failures in safeguarding, safety, care quality, and leadership. People living at the service were exposed to significant risks of harm through ineffective safeguarding systems, poor environmental conditions including mould and damp, inadequate staff training and deployment, and a complete absence of person-centred care planning. The service had no registered manager since April 2020, and governance systems failed to identify or address critical issues, leading the provider to agree the service should close. |
| 2019-03-07 | Unrated | Unrated→Unrated | — | |
| 2016-03-25 | Unrated | Unrated→Unrated | — | |
| 2014-03-04 | Unrated | Unrated→Unrated | — | |
| 2012-09-24 | Unrated | Unrated→Unrated | — | |
| 2012-04-03 | Unrated | Unrated→Unrated | — |