Brand Homes Limited - 55 Berryscroft Road
55 Berryscroft Road, Staines, TW18 1ND
South East · Surrey · residential
Requires improvement
Key question ratings
- Safe
- Good
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2020-04-25 | Requires improvement | new | Unrated→Requires improvement | The service was rated 'Requires Improvement' because leadership and governance were inconsistent, particularly regarding learning from incidents and quality assurance. Although care delivery was good across all other areas, the provider failed to notify CQC of a significant safeguarding incident in May 2019 involving an ambulance crew's concerns about missing hospital passport information, and subsequently did not implement improvements. Additionally, quality monitoring systems for medicines and infection control were absent, and staff supervision and meetings were not being held regularly. |
| 2017-10-14 | Unrated | Unrated→Unrated | — | |
| 2015-10-08 | Unrated | Unrated→Unrated | — | |
| 2014-06-07 | Unrated | Unrated→Unrated | — | |
| 2014-05-16 | Unrated | Unrated→Unrated | — | |
| 2013-10-12 | Unrated | Unrated→Unrated | — | |
| 2013-06-29 | Unrated | Unrated→Unrated | — |