Luna 3-6-5 Healthcare Services Ltd
Melbourne House Business Centre, 36 Chamberlain Street, Wells, BA5 2PJ
South West · Somerset · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-03-07 | Requires improvement | new | Unrated→Requires improvement | Luna 3-6-5 Healthcare Services Ltd received a 'Requires Improvement' rating because of significant breaches in safety, governance, and care planning. Critical issues included inadequate risk assessments, unsafe medicines management, ineffective safeguarding procedures, poor recruitment practices, and insufficient staff training. Whilst the caring culture was strong and staff knew people well, systemic failures in quality assurance and documentation meant people were at risk of harm. |