PentaCare (West Kent)
2 The Square, Riverhead, Sevenoaks, TN13 2AA
South East · Kent · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-02-24 | Requires improvement | new | Unrated→Requires improvement | PentaCare received a 'Requires Improvement' rating because quality assurance systems were not robust enough to identify safety and governance issues, with gaps in risk assessments for people with known risks and incomplete care planning. Whilst the service demonstrated good caring practices and staff were supportive and kind, failures in governance and oversight of safety systems meant there was an increased risk of harm to people. |