NAS Community Services (Hertfordshire)
Old Marlowes House, 53 Marlowes, Hemel Hempstead, HP1 1LE
East · Hertfordshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-08-25 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating because whilst staff provided caring support and people's health outcomes were good, there were significant concerns around safety management, inconsistent incident recording, outdated risk assessments, and poor governance systems that were still being embedded. The new manager is working to address these issues but improvements have not yet been sufficiently implemented. |